Archive for October, 2008

In Memoriam
October 29, 2008

If you’ve ever emailed me about a consumer issue for which I didn’t have an answer, I probably referred you to the Texas Consumer Complaint Center at the University of Houston.  When you contact the TCCC online, a UH law student or professor calls you back.  They can tell you what rights and recourse you have as a consumer and even help you try and work out your issue with the business.

John Ventura was the director of the the Texas Consumer Complaint Center. He passed away this week. The following is posted on the University of Houston Law Center website:

John P. Ventura ’78, the director of the Texas Consumer Complaint Center at the Law Center, succumbed to cancer on Tuesday, Oct. 28. The Law Center extends sincere sympathy to John’s family and many friends.

In lieu of flowers and per John’s request, contributions can be made to the TCCC, 100 Law Center, Houston TX 77204-6060.

I not only worked with John for stories and to help resolve many of your complaints, he wrote a recommendation letter for my law school application earlier this year. He was a compassionate, funny, very wise and honest man.  The world is a much better place because of John Ventura.


Texas hands out violation notices to Contractors after Ike
October 28, 2008

We’re still hearing from you about your problems with contractors hired to clean up and make repairs after Hurricane Ike. Today I got an email from the Texas Residential Construction Commission about all of the violation notices it has sent out to contractors working in our area.


According to the TRCC, all remodelers and builders that do work valued at more than $10,000 must register with the Commission. They ensure that companies are insured and can also act as an intermediary if something goes wrong with a project.  The companies listed above failed to register with the TRCC.

To be fair, TRCC has been criticized recently for not doing enough to help consumers with bad builders and remodelers.  The Sunset Advisory Commission recently recommended the state dismantle the whole agency.  You can read that report here: trcc_hm1

Tax Companies & Consultants
October 23, 2008

In tonight’s Local 2 Investigation, we’re talking about recovery companies.  These are businesses that pay tax offices all across the state (larger outfits do this nationwide) for public information on who has overpaid taxes and who may be missing out for not filing a homestead exemption.

They then take the data to contact taxpayers to let them know they are due money. The only catch is that the company won’t tell you the source of the windfall until you sign a contract agreeing to give them a cut.

Recovery companies should not be confused with tax consultants.  Tax consultants are the men and women who are licenesd to (among other things) help homeowners protest their taxes. You’ve seen the ads for places like O’Connor & Associates.

What I learned in researching this story is it’s pretty common in the tax consultanting industry to sign customers up with “evergreen” contracts.

For example,  if you hired a tax conultant to protest your taxes on your behalf in 2007, some contracts say they will protest your taxes every year after and charge you a percentage of what they saved you unless and until you send a written cancellation.   Yikes!

Always read the fine print in any contract you sign.

Pat O’Dell with the Harris County Appraisal District also told me when you sign a contract with a tax consultant, you are appointing them as your agent to represent you before the Appraisal Review Board.  If you no longer want them to serve as your agent, you should send a letter to HCAD (or your appraisal district) to request that they take the consultant’s name off of your account.

Also, unlike recovery companies, tax consultants are licensed with the Texas Department of Licensing and Regulation.  You can look up any tax consultant to make sure they are licensed and find out if they’ve ever been disciplined by the state.

Find a Registered Roofer in Houston
October 22, 2008

When we aired an “Ask Amy” segment 2 weeks ago on how to find a reputable contractor, there was no list of licensed or registered roofers.

That has changed. The City of Houston’s Public Works Dept. has started a list of “Registered Roofing Contractors.” It’s completely voluntary for the business; but if you find them on the list it means the owner has shown the City proof of insurance.

For more information call the Roofing Hotline at 713-837-ROOF. The list at the link above is updated every Monday, Wednesday, and Friday afternoon.

What does that expiration date really mean?
October 21, 2008


Published: June 11, 2005

FIRST it was the sunscreen. A friend told me you had to throw out your bottle or tube annually because the lotion expired after a year. I was skeptical, but it was a well-known rule, apparently, around the community pool.

A while later, a mother with three young children told me she had to get rid of her car seat because she was told they expired after about five years.

The expiration, she said, had something to do with the plastic disintegrating. It sounded to me like a ploy by manufacturers to persuade anxious parents to unnecessarily buy a new seat. But who wants to play with the lives of their children?

A few weeks ago, the Ford Motor Company announced that it was putting the first-ever expiration date on tires. Six years, the company said, was the longest anyone should keep tires.

Wait a minute. Expiration dates for food like milk and meat I can understand – those products do go bad. Dates for prescription drugs and over-the-counter medicine make some sense, because presumably they can lose their potency. But tires and car seats? And what about bike helmets? Aren’t you supposed to toss them after about three years because the foam begins to fall apart?

Search on the Web and you’ll see all these “facts” confirmed in chat rooms and Q.& A.’s. But dig a little deeper and the truth is more complex and may say as much about planned obsolescence as it does consumer safety.

SUNSCREEN No, you don’t have to throw it out every year. According to the Food and Drug Administration, if there is no expiration date on the container, it means the manufacturer has tested the product and has data showing it is effective for up to three years. So if your lotion has no such date, and many don’t, assume it’s good for three years.

Some manufacturers do choose to put expiration dates on their lotions, and if you use the product after that date, it may not be as effective, said Kathleen Quinn, a spokeswoman for the F.D.A. The expiration dates are voluntary and not required by the agency, she noted.

CAR SEATS There are federal laws regulating safety standards for car seats, but no expiration dates, according to the federal National Highway Traffic Safety Administration.

Graco Children’s Products, one of the largest manufacturers of child restraint seats, which includes everything from newborn carriers to boosters for 6-year-olds, says it does recommend throwing out a car seat after seven years or so.

That is not because of danger that the plastic is degenerating, said David Galambos, compliance and safety manager for child safety systems with Graco, a unit of Newell Rubbermaid.

“It’s not as if you’ll hit the expiration date and the plastic will become weak,” he said. “The plastic is good for at least 10 years. But regulations and standards are constantly changing.”

For example, in both 1999 and 2002, car seats incorporated new methods of buckling in children and attaching the seat to the car. Although parents can still use car seats with older mechanisms, manufacturers can’t sell them.

Also, Mr. Galambos said, as the car seat ages, “some of the history gets lost, such as whether it was in an accident or not.”

“Replacement parts get harder to find,” he said. “Webbing and such start falling apart.”

But, he acknowledged, the seven-year date builds in a pretty hefty buffer zone.

“We’re not seeing any disintegration until a minimum of 10 years,” he said.

In a survey, other major manufacturers, including Cosco, EvenFlo and Safety First, all agreed upon similar expiration dates, Mr. Galambos said.

Despite rumors that float around the playground and the Web, extreme weather has no impact on the life of a car seat, Mr. Galambos said.

One recommendation all experts agree on, however, is that if a car seat is involved in an accident, replace it.

BIKE HELMETS If you fall on your head while riding a bicycle, spring for a new helmet.

As far as replacing it every three years, well, on this point, the manufacturers and consumer groups disagree. Bell Sports, the largest manufacturer of bicycle helmets, does recommend buying a new one after three years.

“When a helmet is well used, it’s dropped, jammed into bags, stuffed in hot cars,” said Don Palermini, a Bell spokesman. “Even if it’s not used, it might be baking in a garage.”

He also said that helmets improve every few years, becoming better ventilated and increasingly lightweight.

“People say we just want to sell more helmets, which is true, but we also don’t want to see people riding with a 16-year old helmet,” Mr. Palermini said.

But the Bicycle Helmet Safety Institute and Consumer Reports say it’s unnecessary to buy a new helmet every three years.

According to the institute, sweat and ultraviolet rays will not cause your helmet to degrade. “Your helmet will get a terminal case of grunge before it dies of sweat,” the group says on its Web site.

“It’s marketing overselling,” said Randy Swart, director of the institute in Arlington, Va. “There have only been minor changes to helmets since 1999. As long as they meet safety standards, you’re fine.”

Tod Marks, senior editor at Consumer Reports, says if you’re a casual rider and haven’t been in an accident involving your head, “there’s no reason you can’t keep it for five to seven years.”

CAR TIRES Scientific tests show that even tires that aren’t driven much start disintegrating after five years, said Don Jarvis, Ford’s safety policy coordinator.

The structure of the rubber begins to change as oxygen molecules begin to migrate out of the rubber, he said. In hotter climates, this occurs even faster.

This doesn’t really affect people who drive their vehicle regularly, since most replace their tires at about 45,000 miles, or every three years, according to the Rubber Manufacturers Association.

But it does mean, Mr. Jarvis said, that you should be sure to rotate your spare tire in for regular use, rather than storing it in the back of the car for years.

The Rubber Manufacturers Association, however, is not supporting Ford’s decision.

“If Ford has data, it hasn’t shared it with us,” said Dan Zielinski, a spokesman for the association. “There is no data that says tires will not be able to perform due to age alone.”

The federal Department of Transportation doesn’t require expiration dates on tires, but is considering a petition urging such a move, according to a spokesman, Rae Tyson.

“We think it’s good that Ford has stepped forward and has given some guidance,” Mr. Tyson said. “Old tires can potentially be a safety problem.”

BOTTLED WATER After considering tires, children’s safety seats and bike helmets, worrying about the freshness of bottled water may seem a bit, well, frivolous. After all, most of us drink the water soon after we buy it.

But why have the expiration date at all?

Again there are no federal laws requiring expiration dates on bottled water. They exist, according to the International Bottled Water Association, because some states require them. To simplify things, manufacturers simply stamp a date on all containers.

In addition, a date helps let store personnel know when it’s time to rotate the stock.

Although the typical expiration date is two years, said Stephen R. Kay, a spokesman for the association, the truth is that “as long as it is properly stored, there is no shelf life.”