The End of Operation Price Check

Hard to believe, but Monday, Dec. 13th marked 1 year that I started Operation Price Check after getting frustrated over how many times I was getting overcharged at the checkout. I have logged every shopping trip since Dec. 13, 2009, keeping notes of when I was overcharged, when I was undercharged and by how much.

I also took advantage of Kroger’s store policy that if you are overcharged at the check-out, you are entitled to one of that item for free, therefore- you get a refund of the price you were incorrectly charged. I vowed to donate my refunds to the Houston Food Bank at the end of “Operation Price Check.”

Here’s how it all breaks down:

Out of 90 shopping trips total…

Kroger overcharged me on at least one item on 23 of the trips or 25% of the time. Total overcharges for the year were $60.99.

They undercharged me on at least one item on 7 of the trips. Total undercharges for the year were $12.19.

Over the whole year, Kroger charged me correctly 66% of the time.

My total refunds for Kroger’s error total $142.61.

Here’s the log:

Overcharged Refunded Time Wasted Undercharged

12/13/09      .10     $1.61          4 minutes

12/18/09       No errors

12/20/09     No errors

12/22/09     No errors

12/26/09     .19                                                    $1.65  (Didn’t request refund of $1.44).

12/30/09    .10  (Didn’t ask for a refund of $1.89.) .31 undercharged

1/1/10            No errors

1/9//10         No errors

1/10/10        $8.18   $27.47     >5 min.      .14 undercharged

1/12/10      No errors

1/13/10       $1.30    $3.29       2 min.

1/16/10        No errors

1/19/10      .20      .89        Less than a min.  Randall’s

1/23/10     .75      3.09         2 minutes

1/26/10    $7.52      $13.54     7 minutes

1/31/10                                      Undercharged $4.86

2/3/10                                       Undercharged .44

2/6/10     $5.30     $14.34       11 minutes

2/14/10   No errors

2/19/10 .98       2.79                 12 minutes

3/3/10   $.1.49   $8.98            4 minutes

3/7/10    No errors

3/14/10                         Undercharged $3.33

3/15/10 No errors

3/20/10   .10   (Didn’t ask for a refund of $1.39)

3/30/10  No errors

4/5/10     No errors

4/8/10     No errors

4/10/10  No errors

4/11/10  .30   (Didn’t ask for refund)

4/13/10   No errors

4/18/10  $2.27   $6.26    20 min.

4/22/10  No errors

4/28/10  No errors

5/2/10  $1.32  $2.90   9 min.

5/3/10   No errors

5/9/10   No errors

5/14/10 $4.10   $4.10

5/18/10  $2.67  $3.97

5/22/10  No errors

5/23/10  No errors

5/25/10  No errors

5/31/10  $4.56  $6.06

6/6/10  No errors

6/7/10  No errors

6/20/10 No errors

6/22/10  No errors

6/24/10  No errors

6/27/10 No errors

6/29/10 No errors

6/30/10 No errors

7/2/10    No errors

7/5/10   $11.18  $11.18

7/13/10 No errors

7/16/10 No errors

7/18/10 No errors

7/19/10 No errors

7/21/10 No errors

7/27/10 No errors

7/31/10  No errors

8/1/10 No errors

8/3/10 No errors

8/4/10 No errors

8/7/10 No errors

8/8/10 No errors

8/14/10 No errors

8/18/10 No errors

8/23/10 No errors

8/25/10 No errors

8/27/10 No errors

8/27/10 No errors

9/4/10 No errors

9/8/10 $12.35  $4.42

9/12/10 No errors

9/18/10 No errors

9/19/10 No errors

9/20/10 No errors

9/26/10 $6.12   .87   2 minutes

10/2/10 No errors

10/3/10 No errors

10/11/10 $3.49   .99

10/13/10 No errors

10/17/10 $6.78   $1.28

10/24/10 No errors

10/25/10 $4.29  .79     .56

10/31/10 No errors

11/7/10  Overcharged .06- Didn’t request refund

11/18/10 No errors

11/28/10 Undercharged $1.00

12/3/10 No errors

12/4/10 No errors

12/11/10 Overcharged .50- Didn’t request refund

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One Response

  1. I’ve been keeping track of these Kroger posts, and I love this type of story! Keep up the good work, Amy!

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