In tonight’s “Ask Amy” segment, we showed you how a Stafford couple ended up in the middle of two moving companies battling over their business.
David & Claire Spires hired one company, but another showed up first on moving day, claiming to be working on behalf of the other company.
So what should you do to avoid the same runaround?
John Esparza of the Southwest Movers Association says you should check out a mover, even before you ask them for a quote. Who cares if they give a deeply discounted price if it turns out they aren’t registered with the state, they don’t have liability insurance or they have a slew of complaints?
Here is a checklist of things you should research before you hire any mover:
- Is the moving company registered and do they have the required insurance to move you? Check the Texas Department of Motor Vehicles Motor Carrier Registration Databse at this link: http://apps.dot.state.tx.us/apps/mccs/mccs_frame_search_collector.asp
- Is the company licensed and in good standing to move you across state lines? Check the Federal Motor Carrier Safety Administration at this link: http://www.fmcsa.dot.gov/safety-security/sites/company-safety.htm
- How many complaints has the Texas Department of Transportation received about this company? Chcek out this TXDOT link: https://apps.dot.state.tx.us/apps/cms/
- How many complaints has the Better Business Bureau received about this company? Go to http://houston.bbb.org/
Special thanks to Westar Moving & Storage, a member of the Southwest Movers Association, for helping us out with this story. They let us follow one of their very professional and courteous crews to get some video of a move.