Operation Price Check #7

Bet you thought I stopped doing this. Not me… I’m in in for a full year! (See original Dec. 13th post for details).

To date, I have been reimbursed $76  for $26.11  in overcharges by Kroger.

Here’s the rundown:

Overcharged Refunded Time Wasted Undercharged

12/13/09      .10     $1.61          4 minutes

12/18/09       No errors

12/20/09     No errors

12/22/09     No errors

12/26/09     .19                                                    $1.65  (Didn’t request refund of $1.44).

12/30/09    .10  (Didn’t ask for a refund of $1.89.) .31 undercharged

1/1/10            No errors

1/9//10         No errors

1/10/10        $8.18   $27.47     >5 min.      .14 undercharged

1/12/10      No errors

1/13/10       $1.30    $3.29       2 min.

1/16/10        No errors

1/19/10      .20      .89        Less than a min.  Randall’s

1/23/10     .75      3.09         2 minutes

1/26/10    $7.52      $13.54     7 minutes

1/31/10                                      Undercharged $4.86

2/3/10                                       Undercharged .44

2/6/10     $5.30     $14.34       11 minutes

2/14/10   No errors

2/19/10 .98       2.79                 12 minutes

3/3/10   $.1.49   $8.98            4 minutes

3/7/10    No errors

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One Response

  1. My wife and I have enjoyed your reporting on errors at the cash register at various groceries. We’ve encountered it ourselves–mainly at Foodtown on Eldridge in Sugar Land–so much so that we are more prone to carefully check our receipts there than at other stores. This is kind a small example, but today I was purchasing some lunch meat. They had Land-O-Frost Deli sliced for $1.88 for 12 oz package as posted on signs. In reality the package said 10 oz. I brought it to the Meat Dept Mgr’s attention and he said it was probably because of an old label on the cabinet. I showed him a hand lettered sign saying 12 oz also on the cabinet and he said it was probably human error–people make mistakes and only one (geturing toward the ceiling) made no mistakes. I mentioned it would be a shame for something like this to be on Channel 2 and the Mgr replied that IF that is all they (channel 2) have to do, they have a real problem and repeated that several times.
    Generally, I’d expect a manager to thank someone for bringing the error to his attention, but it looks like he was more defensive than appreciative.
    This is not a major issue but I just thought I’d share it as I’ve often thought about sending it your way.

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