Operation Price Check #6

Grocery shopping is getting a little  more difficult.

I’ve heard some interesting new rules from Kroger employees lately when I ask to be refunded for items they overcharged me for at check-out:

1) They can’t reimburse me in cash since I charged the groceries (even though they had already refunded me in cash on 5 previous visits). After a manger was called, they finally gave me the cash.

2) Kroger’s policy to give me one of each item free that they overcharge me for at the check-out now does not apply to produce (even though they’ve already refunded me for produce items).

3) On my last shop, Coca-Cola 12 packs were on sale- buy 3 for $4, get a fourth 12 pack free. I bought 4 and was charged $16 ($4 each). When I went to the customer service booth to ask for a refund, the employee refunded the $4 they owed me, but wouldn’t give me one of the 12 packs for free (per the store policy).  The manager, named Olga, told me that technically the Cokes did not ring up incorrectly. She said I could be given one of them for free if they were on sale for $2.99 and they rang up at $4.

Huh? Doesn’t seem right, but I’ll play along.

To date, I’ve been overcharged $23.34, undercharged $7.26 and refunded $64.18. Remember, all money refunded will be donated to the Houston Food Bank at the end of the year. At this rate, I’ll be handing over about $275 in December. Either that, or the store will stop overcharging. That way, we all win!

Overcharged Refunded Time Wasted Undercharged

12/13/09      .10     $1.61          4 minutes

12/18/09       No errors

12/20/09     No errors

12/22/09     No errors

12/26/09     .19                                                    $1.65  (Didn’t request refund of $1.44).

12/30/09    .10  (Didn’t ask for a refund of $1.89.) .31 undercharged

1/1/10            No errors

1/9//10         No errors

1/10/10        $8.18   $27.47     >5 min.      .14 undercharged

1/13/10       $1.30    $3.29       2 min.

1/16/10        No errors

1/19/10      .20      .89        Less than a min.  Randall’s

1/23/10     .75      3.09         2 minutes

1/26/10    $7.52      $13.54     7 minutes

1/31/10                                      Undercharged $4.86

2/3/10                                       Undercharged .44

2/6/10     $5.30     $14.34       11 minutes


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