How to Get in Touch with the Folks who Can Make Decisions

How many times have you dialed customer service of a company needing help only to get India? Polite as they may be, they just can’t seem to solve your problem.

I always tell you that you need to talk to someone with the authority to make a decision. But there’s another dilemma. How the heck can you get past the gatekeepers??

I’m a big fan of Consumerist.com. It’s an awesome consumer website with all sorts of useful and entertaining content.

Tonight’s blog post comes directly from the site. It’s “7 Steps to Reach Executive Customer Service at Any Company.”

Enjoy!

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