Conn’s Coughs up some Cash in Settlement

You might remember our investigation of Conn’s Appliances in early May.  A couple of weeks after our story, the Texas Attorney General filed a lawsuit against the retailer, charging the company with misleading and deceptive sales tactics, among other things.

Now 6 months later, the AG says Conn’s has agreed to pay $4.5 million to help reimburse customers who were sold worthless warranties or otherwise lost money. You can read all about the settlement at the Attorney General’s website.  This type of settlement is exactly why I encouraged many of you who called me to file a complaint with the AG’s office. The state received more than 3500 complaints. They are now reviewing them all to decide how to distribute the money. If you have questions, call the AG’s office at (800) 252-8011.

On a side note, Conn’s has also agreed to give $100,000 to the University of Houston Consumer Law Clinic. You might have noticed in my first investigation I interviewed Robert Johnson with the UH Texas Consumer Complaint Center.  The center takes consumer complaints; and it’s a great resource. You can contact the Texas CCC online. Congratulations to the group on the well-deserved award!


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