I woke up this morning to about 5 emails about Best Buy posting a 52″ Samsung TV online for just $9.99. The emails are still coming this afternoon. Below is the great deal you all were emailing me about:
“Best buy had advertised on-line a 52” Samsung TV for 9.99 and now they will not honor the transaction, after I had went through the transaction of ordering it, they denied access to the account….I call them and they will not honor the request….Can they do this?”
“This morning @ around 8:00 A.M. it was brought to my attention that BestBuy.com had ITEM #LN52A650 SAMSUNG – 52” CLASS/1080p/120hz/LCD HDTV for sale @ 9.99/EA I tried to order one but kept kicking me off when I would go to submit my order. So I printed out a copy of “my shopping cart” which clearly states the price for 9.99/ea and 70.00 for shipping and handling a I want to know if Best Buy has to honor these prices by way of false advertisement??”
Michael“Last night Best Buy had a Samsung 52″ lcd tv for $9.99. At 4 AM they caught the mistake and stopped people from ordering. Do you know if they will have to honor any orders placed before they caught it? I paid with a credit card. I know people were ordering them like crazy.”Gary“BestBuy.com has a 52″ Samsung TV listed for $9.99 I ordered 8 of them. Many others have ordered them also. The do have a disclaimer on their site, but is it possible some people may actually get their order?”
The answer to the above questions are- Yes, they can stop the transaction when the realize there has been a mistake. And no… no one will get the TV for $9.99 even if the order did go through.
Best Buy posts the following notice about errors on its site:
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy’s Return Policy.
A Best Buy spokesperson sent the following statement:
“There was an online pricing error on a 52” Samsung television this morning. We have corrected the issue and apologize for the confusion this may have caused. We will not be honoring the incorrect price and again apologize for the mistake. Any customer who purchased the TV at $9.99 has been notified (by email) that their order has been cancelled.”
And here’s a quick update: After this post, I drove out to Kingwood for an interview with Monty (you’ll meet him later on KPRC Local 2 at 10). Monty showed us his flat screen TV that he just purchased from Best Buy. Get this… he paid $199 for the TV in the picture below, regularly priced at $1099. Monty said the sales clerk realized it was mistake when he was ringing it up…. but a manager told him they’d honor the price- even though it was an error.