Getting the run around getting your rebate?

If you’ve ever taken the time to cut out the UPC code, save your receipt, fill out the required rebate form and mail it in the specified time frame, you know once you send off the necessary paperwork, it disappears into some mysterious abyss for weeks. You hope you’ll hear back and actually receive a check as promised. But many times, consumers don’t.

It’s why the state of Texas passed a rebate law that took effect in Sept. 2007. If you get back a denial letter instead of a check for a rebate when you know you followed all the rules, you can file a complaint with the Texas Attorney General.

But sometimes, just threatening to file that complaint yields the desired result. Check out this exchange between my husband and a company handling the rebates for a headphone manufacturer.  We received an email notification that my husband’s rebate request was denied, with no explanation of why.  He sent this email to the company:

 —–Original Message—–

Sent: Aug 30, 2008 9:04:02 AM
Subject: RebatesHQ Promo Center Email Comments: This is absolutely unacceptable. I followed the rules of this rebate to absolute pefection. I expect the status of my rebate to be changed to valid. I included the UPC symbol… exactly as specified. If this is not immediately rectified. There is no doubt I will report this to not only the better business bureau but the secretary of state’s office.
Thank you for your immediate attention to change the status of this rebate and send the $15 check immediately. Parago Inc. and rebateshq.com have a responsibility to consumers, I expect nothing less.

  

 

 

Now check out the company’s email reply. And check out the date and time. The reply came about 2 hours later on a Saturday morning!

From: <rebates@rebateshq.com>
Sent: Saturday, August 30, 2008 11:21 AM
Subject: RE: RebatesHQ Promo Center Email
Dear (Amy’s husband) 🙂

Thank you for your rebate inquiry. You are a valued Sennheiser  customer, so we are pleased to inform you that we have updated your record. Your rebate submission is now valid. The rebate check should be mailed in the next 4-6 weeks.

  

 

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at rebates@parago.com. We are always happy to help.
You can also track the status of your rebate, using the Tracking number above, at  www.RebatesHQ.com.
 

This blog is not meant to brag about my husband’s success, but rather to encourage other consumers to stand up for yourself. Sometimes all it takes is letting the business know you’re a savy consumer who won’t slink away when they try to shut you down.

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