On Tuesday night, we aired an investigation into new policies at several big banks that are leading to hefty overdraft charges for consumers who aren’t technically overdrawn.
The American Banker’s Association wanted to pass along some information it’s compiled about how customers can avoid overdraft fees. Because of time constraints, this information didn’t make it into the broadcast version, but I told the ABA I would share it with our viewers and readers.
Also, I have received several emails asking how you can go about getting an overdraft fee refunded. If you feel you’ve been wrongfully hit with fees by your bank, you should file a complaint with the Office of the Comptroller of the Currency. The federal agency’s customer assistance office is actually right in downtown Houston. They prefer phone calls over emails. You can call them at 800.613.6743.