We just answered some of your questions on our 4pm newscast today; but we had more questions and answers than we had time for within the newscast. I am posting the other questions you’ve asked here:
Riverway customer Jarred Young emailed:
Not only will their be a significant increase in my new utility bills due to the high costs of electricity (avg. 16c/kwh) but since I live in an apartment I cannot join another 12mos. fixed rate plan without being subdued to early termination fees. Why should I (the customer) be subjected to these penalties because the Company could not allocate their finances? This is only my third month into this plan.
PUC Spokesman Terry hadley responded:
We suggest the tenant meet with the landlord since the landlord may have dealt with this issue in the past and help the tenant if only to keep a customer for the entire lease period. The customer should review his/her contract with the REP to see what if any terms apply. If the tenant is shopping for a new provider, then mention to the prospective REP that you may move within x months and what is the best plan for that situation. Here’s the PUC rule that applies: PUC Subst. R. 25.475(d)(5)(N) provides that the terms of service must state the following.
(N) A statement of customer’s ability to terminate service without penalty in the event:
(i) The customer moves to another premises;
(ii) Market conditions change and the terms of service document allows the REP to terminate service without penalty in response to changing market conditions; or
(iii) A REP notifies the customer of a material change in the terms and conditions of the service agreement.
NPC customer David Ericson wrote:
I was with National Power Co. when they sent me notice (letter dated 5-9-08 received 5-14-2008) of them raising their rates 40% to .153 kWh on a fixed price contract originally agreed to at .11 kWh.
They offered a no cancellation fee, if you wanted to go to another provider within 45 days. So, I switched to US Energy Savings Corp. at .1315 kWh and signed up with them on May 15th.
I just learned that my request to switch providers was cancelled and I have been switched to TXU Energy at .204 kWh. as a provider of last resort.
I feel that I have been done wrong, again. 1st by National Power Co, who apparently is now out of business, and secondly by my account with them, switched to a provider that I did not request.
In fact, my request to change providers has been ignored and cancelled.
I had signed up with US Energy on May15th. Switch was set for June 15th.
I was changed to TXU on June 3rd (without my knowledge or permission.)
This is ridiculous and not right and VERY costly!!
PUC Spokesman Terry Hadley’s response:
This is probably a case of the original switch going through the standard notification process that usually takes 30-45 days including the mailing of a postcard from ERCOT to give the customer a “cooling off” period. The customer can contact the new REP to see if the switch can be expedited. There is a fee for this, but if a lower rate is available, paying the fee will probably be more economical.
Hadley also told me that your original start date with the new company will still take effect on that date. You will be on the POLR until that time unless you make other arrangements.