After receiving several emails and phone calls from viewers about Target’s tough new return policy, I decided to give the retailer’s corporate office a call. i used their response for an “Ask Amy” segment yesterday. You can check it out here: http://www.click2houston.com/investigates/16064705/detail.html
Apparently, the segment wasn’t satisfactory for Jennifer Dugan. About 5 minutes after the report, she emailed me with this message:
I felt like it was an opportunity for you to advertise Target’s ridiculous justification of an unfair policy. To blindly accept an answer that was clearly prepared by a PR person, that “it will help prevent fraudulent returns”. Why was there no further prodding for an answer? Do they not care about the honest customers, such as myself, who will not shop there anymore? How about giving us concerned consumers with a place where we can further inquire/complain?”
Here’s the deal, Jennifer: As a reporter/ consumer advocate, my advice is to let the business know how you feel by taking your business elsewhere. They will get the message. It is Target’s perogative to tow this line, however strict it may be, when it comes to returning products to their store. They aren’t doing anything illegal or deceptive.
But since I received several emails before and after my story, I wanted to post some of your comments so others could read your rants. Check out the comments section for what other consumers are saying.